Podchaser Logo Rate on Podchaser

Episode 18

full
Published on:

9th Dec 2025

Building Trust in Customer Success with David Muniz

In this episode of the Security by Default podcast, Joseph Carson engages with David Muniz to explore the evolving landscape of cybersecurity. They discuss the importance of diversity in the field, the distinction between customer success and support, and the critical role of trust in business relationships. The conversation also delves into the Zero Trust paradigm, emphasizing the need for a human-centric approach in cybersecurity. David shares insights on staying updated in a rapidly changing industry and the significance of happiness in the workplace, concluding with thoughts on the human element in cybersecurity.

Keywords

cybersecurity, customer success, zero trust, trust in business, diversity in tech, human relationships, customer support, industry insights, happiness in work, staying updated

Takeaways

·       Customer success focuses on long-term relationships, not just immediate problem-solving.

·       Trust is a key component in building successful customer relationships.

·       Zero Trust is about managing trust dynamically, not eliminating it.

·       Customer success involves understanding what success means to the customer.

·       Building trust requires consistent and reliable service.

·       Human interactions are crucial in customer success, even in a digital world.

·       Customer success can lead to increased revenue through renewals and up-selling.

·       Trust in cybersecurity involves both technical and human elements.

·       Effective customer success strategies can differentiate a company in the market.

·       Balancing security with user experience is essential for customer satisfaction.


Sound bites

·       "Customer success is about long-term relationships."

·       "Trust is not just assumed; it must be earned."

·       "Zero Trust is about managing trust, not eliminating it."

·       "Success is defined by the customer's perspective."

·       "Human interactions are crucial in a digital world."

·       "Trust leads to increased revenue and loyalty."

·       "Cybersecurity involves both technical and human elements."

·       "Balancing security with user experience is key."

·       "Customer success can differentiate a company."

·       "Trust is a business differentiator."


Chapters

00:00 Introduction to Cybersecurity and Guest Background

04:10 The Importance of Diversity in Cybersecurity

08:41 Understanding Customer Success vs. Customer Support

12:52 Building Trust in Customer Relationships

17:15 The Role of Zero Trust in Cybersecurity

22:07 Understanding Zero Trust and Its Implications

27:33 The Dynamic Nature of Trust in Cybersecurity

32:01 The Human Element in Building Trust


Additional Resources

The Trust Paradox: A Cybersecurity Mindset for Human Relationships

https://www.linkedin.com/pulse/trust-paradox-cybersecurity-mindset-human-david-muniz-f9fzf

The Hidden ROI of Trust in Business and Cybersecurity

https://www.linkedin.com/pulse/hidden-roi-trust-business-cybersecurity-david-muniz-7r3jc


https://segura.security/

https://segura.security/blog

https://en.wikipedia.org/wiki/The_Power_of_Now

Next Episode All Episodes Previous Episode

Listen for free

Show artwork for Security by Default

About the Podcast

Security by Default
Security by Default is a cybersecurity podcast hosted by Joseph Carson, a renowned ethical hacker and security expert. Each episode dives into the latest security trends.
Security by Default is a cybersecurity podcast hosted by Joseph Carson, a renowned ethical hacker and security expert. Each episode dives into the latest security trends, real-world threats, and practical advice for staying safe in the digital world. With insightful interviews and clear explanations, Joseph makes complex topics accessible for both IT professionals and curious listeners alike.

About your host

Profile picture for Joseph Carson

Joseph Carson

I am a distinguished cybersecurity professional with over 30 years of experience in enterprise security and infrastructure.

Throughout my career, I have been an active contributor to the cybersecurity community, serving as an educator, ethical hacker, and speaker at global conferences. I hold both the Certified Information Systems Security Professional (CISSP) and Offensive Security Certified Professional (OSCP) certifications as well as advise various governments, critical infrastructure organizations, and industries such as finance and transportation on cybersecurity matters.
I am the author of "Cybersecurity for Dummies," a book that has gained global recognition for helping companies integrate people, processes, and technology to strengthen their defense against cyberattacks. The book has over 50,000 readers worldwide and provides a straightforward approach to understanding cybersecurity.

In addition to my writing, I have authored numerous articles and research papers, contributing to publications such as The Wall Street Journal, USA Today, Dark Reading, and CSO Magazine. I also host the bi-weekly podcast "Security by Default" which offers insights from leading cybersecurity experts and discusses best practices for navigating security challenges.
I am dedicated to educating the next generation of cybersecurity leaders and his commitment to building a safer internet have made him a respected figure in the cybersecurity community.